Shipping policy

1. Order Processing and Production

  • Order confirmation is sent automatically after checkout.
  • Production usually begins shortly after the order is received.
  • Typical production time is 1-3 business days before shipping.
  • During high-volume periods, holidays, supplier delays, or quality-control reprints, production may take longer.
  • Business days are Monday-Friday and exclude weekends and public holidays.
  • Production time is not the same as delivery time. Delivery time starts after the carrier receives the parcel.

2. Shipping Destinations and Estimated Delivery Times

  • United States: 2-4 business days
  • Canada: 3-5 business days
  • United Kingdom: 2-4 business days
  • European Union: 4-6 business days
  • Australia: 4-6 business days
  • New Zealand: 2-4 business days
  • Rest of the World: 5-7 business days

3. Shipping Costs

  • Shipping costs, if applicable, are calculated and displayed at checkout before payment.
  • Free shipping promotions may be available for selected countries, products, or order values.
  • If an order contains multiple items, they may be shipped separately and may arrive on different dates.
  • Shipping fees are generally non-refundable once the order has shipped, except where required by law or where Everstoria is responsible for a shipping error.

4. Tracking Information

  • A tracking link is sent by email when the parcel is shipped.
  • Tracking may take 24-48 hours to update after the carrier receives the parcel.
  • Some international tracking updates may be limited after the parcel enters the destination country.
  • If the tracking link shows no movement for several business days, contact us and we will help investigate.

5. Address Accuracy and Address Changes

Please enter a complete and accurate shipping address at checkout. Everstoria is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete addresses provided by the customer.

  • Address changes are only possible before the order is shipped and are not guaranteed once production has started.
  • If a parcel is returned because of an incorrect address, refused delivery, unclaimed parcel, or failed delivery attempt, additional reshipping fees may apply.
  • If a replacement is approved due to an incorrect customer-provided address, the customer may be responsible for the replacement and/or reshipping cost.
  • If Everstoria made the address error, we will correct the issue at no extra cost.

6. Customs, Duties, Taxes, and Import Fees

  • International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or local handling fees.
  • These charges are set by the destination country and are the customer’s responsibility unless checkout clearly states otherwise.
  • Everstoria cannot control customs delays or additional import charges.
  • Refusing to pay customs fees may result in the parcel being returned or destroyed. In that case, refunds are not guaranteed.

7. Delayed Orders

Delivery dates are estimates, not guarantees. A delay does not automatically qualify an order for a refund, especially when the parcel is still moving through the carrier network.

  • Weather, holidays, customs checks, carrier backlogs, incorrect addresses, remote locations, and local disruptions can extend delivery times.
  • If the order is delayed but tracking is active, we will monitor the shipment and advise the next step.
  • If the parcel appears lost or has no tracking movement for an unusually long period, we may open a carrier investigation.
  • If the carrier confirms the parcel is lost, Everstoria may approve a replacement or refund depending on the case.

8. Lost, Missing, or Stolen Packages

  • If tracking says “delivered” but you did not receive the parcel, first check your mailbox, porch, building reception, concierge, neighbors, and local delivery office.
  • Contact us within 7 days of the marked delivery date so we can advise next steps.
  • If the carrier confirms misdelivery or loss before delivery, we may offer a free replacement or refund.
  • If the carrier confirms delivery to the correct address, Everstoria is not automatically responsible for theft or loss after delivery, but we will review the case fairly.
  • For stolen packages, a police report or carrier claim may be requested before a replacement or refund is considered.

9. Damaged Items During Shipping

If your item arrives damaged, contact us within 7 days of delivery with clear photos of the item, packaging, shipping label, and any visible damage. This helps us verify the issue and file a carrier or production claim.

  • If the damage is confirmed, Everstoria will usually provide a free replacement.
  • A refund may be approved instead if a replacement cannot be produced, the issue cannot be resolved within a reasonable timeframe, or local consumer law requires it.
  • Minor color variation, slight texture differences, or small differences caused by screen settings are not considered shipping damage.

10. Undeliverable, Refused, or Unclaimed Parcels

  • If a parcel is refused, unclaimed, or returned because the customer did not collect it, reshipping fees may apply.
  • If the parcel is returned due to a carrier error or Everstoria error, we will correct the issue at no extra cost.
  • If the parcel is destroyed by the carrier after failed delivery attempts, refund or replacement approval depends on the reason for the failed delivery.

11. Contact Us

For shipping questions, contact Everstoria support with your order number, email address used at checkout, and a short description of the issue.

Customer support: support@everstoria.co