Frequently Asked Questions
Here you'll find answers to the questions we get asked the most. Still have questions? Reach out to us at support@everstoria.co or fill out our contact form — we're always here to help.
Orders & Payments
What payment methods do you accept?
What payment methods do you accept?
Available payment methods are shown at checkout. Depending on your location and device, this may include major credit or debit cards and secure online payment options such as Shop Pay, Apple Pay, Google Pay, or PayPal if available.
All payments are processed through secure checkout providers. Your full payment details are handled by the payment processor and are not visible to us.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. After checkout, an order confirmation email is sent automatically to the email address used at purchase.
Please review your order details carefully, including the selected artwork, size, quantity, and shipping address. If you do not see the confirmation email, please check your spam, junk, or promotions folder.
Can I change or cancel my order?
Can I change or cancel my order?
Production usually begins shortly after your order is received, so changes or cancellations may not always be possible.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help if the order has not yet moved into production or shipping.
Can I update my shipping address after ordering?
Can I update my shipping address after ordering?
If you entered the wrong shipping address, please contact us as soon as possible.
We will do our best to update the address if your order has not yet moved into production or shipping. Once the order has shipped, address changes may no longer be possible, so please make sure your shipping information is complete and accurate at checkout.
What if I entered the wrong email address?
What if I entered the wrong email address?
Please contact us with your full name, shipping address, and any order details you have. We will do our best to help locate your order and update the email address if possible.
If the wrong email address was entered, you may not receive your order confirmation or tracking email until the issue is corrected.
Shipping & Delivery
How long does production take before shipping?
How long does production take before shipping?
Typical production time is 1–3 business days before shipping.
Business days are Monday through Friday and do not include weekends or public holidays. During high-volume periods, holidays, supplier delays, or quality-control reprints, production may take longer.
How long does delivery take?
How long does delivery take?
Delivery time depends on your location. Each order usually requires 1–3 business days of production before it is handed to the carrier. Business days are Monday through Friday and do not include weekends or public holidays.
Once the carrier receives the parcel, estimated delivery times are usually:
United States: 2–4 business days
Canada: 3–5 business days
United Kingdom: 2–4 business days
European Union: 4–6 business days
Australia: 4–6 business days
New Zealand: 2–4 business days
Rest of the World: 5–7 business days
Please note that production time and delivery time are separate. During high-volume periods, holidays, supplier delays, customs delays, or quality-control reprints, orders may take longer.
For more details, please see our Shipping Policy.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a tracking link by email.
Tracking may take 24–48 hours to update after the carrier receives the parcel, so please allow some time for the first tracking details to appear.
Returns & Exchange
Can I return my canvas?
Can I return my canvas?
Returns may be requested within 30 days of delivery for eligible items in original condition.
The item should be unused and returned according to the conditions described in our Refund Policy. If you are unsure whether your order is eligible for return, contact us and we will help review your request.
What if my canvas arrives damaged?
What if my canvas arrives damaged?
If your canvas arrives damaged, please contact us as soon as possible.
Please include your order number, the email address used at checkout, and clear photos of the item, packaging, and shipping label. Once reviewed, we will help with the next step when eligible.
Do I need to keep the packaging?
Do I need to keep the packaging?
Yes. Please keep the item, packaging, and shipping label until the issue has been reviewed.
In some cases, these details may be needed to confirm shipping damage or process the next step correctly.
When will I receive my refund?
When will I receive my refund?
Once a refund is approved, it is usually returned to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider. Please allow several business days for the refund to appear after it has been processed.
Care Guide
How should I care for my canvas?
How should I care for my canvas?
Gently dust your canvas with a soft, dry cloth.
Do not use water, cleaning sprays, chemicals, rough fabrics, or abrasive materials, as they may damage the canvas surface or affect the artwork.
For best results, keep your canvas indoors and away from moisture, harsh sunlight, and strong heat sources. Proper care will help preserve the artwork’s appearance over time.
Can I hang the canvas in direct sunlight?
Can I hang the canvas in direct sunlight?
We recommend avoiding long-term direct sunlight.
While the canvas is designed for lasting display, strong direct sunlight over time may affect the colors and overall appearance of the artwork.
Product Details
Is this a canvas print or a poster?
Is this a canvas print or a poster?
Each EVERSTORIA piece is a physical canvas print, not a paper poster or digital download. The artwork is printed on canvas to create a refined wall-art look with texture, depth, and presence.
What materials are used for the canvas?
What materials are used for the canvas?
Each canvas is made with a high-quality polyester and cotton blend canvas, stretched over FSC-certified sustainable pine wood stretcher bars. This gives the artwork a clean, structured finish with a refined gallery-style look.
The artwork is printed using UL Certified GREENGUARD GOLD inks for sharp photographic detail and accurate color reproduction. These latex inks are non-hazardous, non-toxic, non-flammable, and fade-resistant, helping create bright, lasting artwork for your home, office, or church.
Each canvas also includes a pre-installed sawtooth hanger on the top side for simple display. The frame depth is 1.25 inches (3.18cm), giving the canvas a substantial, finished wall-art presence.
Will the colors match the product photos?
Will the colors match the product photos?
The artwork is designed to closely match the product photos, but slight color differences can happen.
Screen brightness, device settings, room lighting, and the natural texture of canvas can all affect how colors appear. These small variations are normal for printed wall art.
Is the canvas ready to hang?
Is the canvas ready to hang?
Yes. Each canvas comes with a pre-installed sawtooth hanger on the top side, making it simple and effortless to display. The canvas is designed to be placed beautifully on your wall without needing additional hanging hardware.